Thursday, August 14, 2008

Dell Studio 17 Problems -- Follow up call from Arun -- laptop appears to be fixed

Arun kept his word to check in on the system and called back on my mobile. I checked with my wife and the computer has been working fine this morning since the fix.

He also asked if I could take a few minutes to explain my customer support experience to his manager, Sharavanan, who said he would log this issue.

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