Dear Sir / Madam,
Thank you for contacting Dell Technical Support regarding your Dell system with Service Tag: [snipped] / Order Number: [snipped].
We hope your query was addressed to your satisfaction.
Should the issue still exist or if you need any further clarifications, please feel free to reply to this email clearly mentioning the following:
1.Case Number / Reference Number
2.Preferred way to contact you (phone or email)
3.Preferred phone number for callback
4.Best time frame to reach you (Please specify a time window of 2 hours)
We will get back to you within 24 working hours of receipt of your email. Our hours of operation are Monday to Friday 8:00am to 8:00pm
Alternatively you can choose to contact us through our Chat Support by typing www.dell.co.uk/chat into your internet browser and selecting the Chat option.
Currently Chat support is available for DIMENSION and INSPIRON systems only; this service is available between 12:00PM to 9:00PM GMT from Monday to Friday.
You may receive an electronic invite to participate in Dell’s Customer Satisfaction Survey. Your participation and feedback are vital to improve our Services.
Thank you for choosing Dell.
Dell Technical Support
Dell Hardware Support – UK & Ireland
Dell Hardware Support: 0844 338 1000 (UK)
1850 543543 (Ireland)
Thursday, August 14, 2008
Dell Studio 17 Problems -- Another final follow-up email from Arun
Appears to be a form email exactly the same as first one from Arun: