Thursday, July 03, 2008

Dell Studio 17 Problems -- Address confirmation required even though they have my address

This is bizarre. They have my address details (they were in the initial order confirmation email under billing) and the website refused to allow me to enter different delivery details (probably for security reasons).

This email was marked as received in my GMail Jul 8 but the email itself is marked Jul 3, 2008 10:00 AM.

It took 5 days for them to actually send the email.

Dear Customer,

We’re unable to process your Dell Order GB0132-1022-96866 as we cannot deliver to the address you gave us.

Please confirm your delivery address by taking the following steps:

1) Click "Reply" button - (at the top of this email)

2) Put an "X" in the right box (this cannot be done before you've clicked "Reply")

3) Click the "Send" button

Please note, you only have the options below, we won’t be able to see any additional comments you write. Information we need Please enter your details in this column
Contact Name

House Number / Name

Street Name


Postal Code

If we do not receive a reply to this email within 3 working days your order will be automatically cancelled.

As soon as we receive your reply we can process your order as a priority.



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