Dell Studio 17 Problems -- The meaning of "In Home Support"

Dear Mr. Maguire,

Thank you for your reply.

I have gone though your mail that you want the technician will visit at your place and replace the faulty parts.

Have all my sincere apologies for any indiscretion that has caused you dismay.

I wish to send the technician and replace the parts onsite according to your system warranty if the issue has been isolated in your system but in your system issue has not been isolated and the technician does not diagnose the parts onsite in onsite service but in depot service the technician will diagnose the system and replace all parts which he find faulty how ever I will arrange the call back and our call back agent will call you and isolate the parts in your system and create the service according your system warranty.

We are operational between 10:00 AM to5 PM Mon-Fri.

Please provide me the following details:

1. Contact Name:
2. Daytime Phone Number (Cell# preferred):
3. Alternate contact number:
4. Best Day and time to call you.

Note: Please do not forget to write ?PREFERRED CALL BACK? in the subject line if you need assistance over the phone.

Eagerly waiting for your kind response and please be assured that your issue resolution to your complete level of satisfaction mean a great deal to me.

Thank you for giving me the opportunity to assist you. Your case number for this interaction is [snipped].

Thank you for choosing Dell.

Thanks & regards,
Deepak Kumar Singh
8:30 AM to 6:00 PM
Dell Hardware E-Support UK & IRE Support
http://support.euro.dell.com